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FOS appoints deputy chief ombudsman and COO

The Financial Ombudsman Service (FOS) has appointed James Dipple-Johnstone as its new deputy chief ombudsman.


Complaints about advisers to FOS fall

The number of new complaints logged with the Financial Ombudsman Service (FOS) fell 34% in 2021/22.


FOS considers funding model shake-up

The Financial Ombudsman Service has proposed changes to its funding model to more accurately reflect the cost of individual cases.


FOS engages mobile phone expert as new CEO 

The Financial Ombudsman Service has hired mobile phone customer service executive Abby Thomas to be its new CEO and Chief Ombudsman.

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