FOS plans major shake-up to improve service
- Thursday, 02 December 2021
- Articles
The Financial Ombudsman Service is to reform the organisation to provide a better service to customers.
Read more...FOS sees 30% increase in money transfer scams
- Wednesday, 24 November 2021
- Articles
The Financial Ombudsman Service has seen a 30% increase in complaints about “authorised” payment scams in the second quarter of this financial year compared to the same period last year.
Read more...FOS costs rise as waits lengthen
- Friday, 29 October 2021
- Articles
The average cost per case for the Financial Ombudsman Service (FOS) has risen to £1040 in 2020/21 from £920 the previous year.
Read more...FOS to encourage firms to settle complaints quicker
- Tuesday, 05 October 2021
- Articles
The Financial Ombudsman Service has proposed changes to its case reporting process to encourage firms to settle early and reduce waiting times.
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