Consumer complaints contradict provider perceptions
- Monday, 22 July 2019
- Articles
UK financial services firms are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance.
Read more...Ambulance chasers spur huge jump in SIPP complaints
- Wednesday, 15 May 2019
- Articles
Claims management companies and law firms are submitting two thirds of all SIPP complaints - double the percentage seen in the previous year, according to Financial Ombudsman Service (FOS) figures out today.
Read more...New FCA data shows 5% drop in complaints
- Thursday, 18 April 2019
- Articles
FCA figures have shown a fall in the number of complaints about regulated firms.
Read more...FOS takes on more than 92,000 cases in Q3 2018/19
- Wednesday, 06 February 2019
- Articles
The Financial Ombudsman Service (FOS) has reported it took on close to 93,000 new complaints in the period October-December.
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