Those who felt quite well prepared dropped to just 42% for those that had not spoken to their adviser, only 13% of those who had not had contact said they felt very well prepared.
The survey of 1,000 consumers in the UK by Quilter, showed that one in three advised clients had not had contact with their adviser during the Coronavirus pandemic by the end of April.
Mark Pittaccio, business consultant and behavioural economist at Quilter Financial Planning, said: “This data shows that clients feel reassured and confident when they’ve had contact with their adviser. Even if they don’t need to make specific changes to their plan, hearing from their adviser is something they value.
“There has never been a better time to engender trust. Sharing our experiences deepens that intimacy which is such an important factor in creating and maintaining trust. How advisers assist clients through this crisis will be remembered for a long time, so stock up on goodwill, empathy and compassion and make sure that they know you are there for them.”
The research was conducted for Quilter by Toluna of 1,000 UK adults in April 2020.