Speaking to Financial Planning Today magazine for Issue 5, Financial Planners, Paraplanners and analysts have bemoaned poor service levels and outdated technology.
Alan Gow DipPFS APP ACSI, co-owner of Argonaut Paraplanning in Reading, wants to see upgrading on basic functionality. He said that some things are currently lacking for example, some platforms can only pay income as a monetary amount or a fixed percentage, rather than being able to pay the natural income from an investment.
See the whole wish list and the full platforms coverage in issue 5 HERE or click on the cover below.
Mathew Leech, wrap administrator at Lifetime Financial Management in Barnsley, and Chartered Financial Planner Jo Hague CFPTM, Chartered MCSI, a Paraplanner at Investment for Life in Doncaster, had similar demands.
They both mentioned an online chat facility such as offered by Nucleus and Transact would be helpful - rather than having to wait for responses to emails or make phone calls to find answers.
Mr Leech said that such online communication tools allow planners to see the status of queries/actions and how they are being worked on, instead of having to call customer services for an update.
Radostina Dencheva, Chartered MCSI Investment Analyst and Chartered Wealth Manager at Chadwicks in Norwich, wants tools such as capital gains calculators.
She also wants a single trading facility for open and closed-ended funds and listed instruments would improve significantly the speed and quality of advice and service.
See the full wish list and the full platforms coverage iread the latest Financial Planning Today magazine.
You can read it HERE or click on the cover below.
The latest issue of Financial Planning Today, our new 40-page magazine for Financial Planners and Paraplanners, is now live online to all readers.
The new publication features exclusive content, including contributions from leading figures in the worlds of Financial Planning, Paraplanning and Wealth Management, plus features and insights produced by experienced financial journalists.
• A Special Report examining platforms and gripes about poor service levels
• Columns from high profile Financial Planner Julie Lord, PFS chief executive Keith Richards, CISI deputy head of Financial Planning Jackie Lockie and leading Financial Planner Martin Bamford
• Plus, popular regular features including Planner Casebook, Inside My Business with Ray Adams of CashCalc, Financial Planning and Paraplanning news and much more
• Special Offer for FP Today Readers from CashCalc
Feedback on the new magazine has been excellent with well over 4,000 people reading the first four issues and the number rising steadily.
Financial Planning Today Publisher and Editor Kevin O’Donnell said: “We're delighted to make available issue 5 and we hope the content will be invaluable to professionals. There is a wealth of insight, expert knowledge sharing, news and comment plus many busness tips and ideas to help Financial Planners do an even better job and build on their professionalism.
"We have designed Financial Planning Today magazine to be an essential publication for all professional Financial Planners, Paraplanners and Wealth Managers and we'll be announcing some exciting developments for 2017 soon."