Friday, 15 June 2018 16:21

Defaqto Content: Servicing clients from end-to-end

Rate this item
(0 votes)
Defaqto logo Defaqto logo

The right financial planning software supports advisers in their entire financial planning process. It allows them to save time and efficiently service clients throughout their lifecycle. It helps meet differing clients’ needs, whilst also providing evidencing documentation to help satisfy regulatory requirements, writes Remko Bijtjes, Commercial Director, Defaqto.

With so many financial planning tools in use, the financial planning process is fragmented. There are also significant risks (errors in re-keying information or using the wrong share class) associated with using multiple financial planning tools that do not integrate.

Defaqto Engage has undergone an overhaul, to become Engage Core, integrating your financial planning tools into one end-to-end solution.

New client management, product and investment management tools, goal based research, client valuations and reviews, the ability to programme in your CIP, and an ability to import and analyse clients’ existing fund portfolios, ensure that advisers are able to deliver consistent advice to clients at all different stages of life.

A variety of workflows

Clients in different stages of life have very different needs and applying different risk profiling approaches to clients in the accumulation and decumulation phases leads to better client outcomes. Engage Core has several workflows designed to help advisers service clients who are looking to grow their wealth, saving for a life event, protect their family, plan for retirement or withdraw an income: the accumulation and decumulation workflows.

To support the two different workflows, Engage Core has different risk profiling built-in tools included for each of the workflows. Instead of the linear scale of risk appropriate for accumulation, in the decumulation workflow Engage Core offers a two-dimensional risk element to make sure advisers are able to easily consider their clients’ needs for the future as well as for today and project whether their income will meet their needs.

The research workflow is designed to help advisers and paraplanners with all their clients, in all stages of the life cycle.

Engage Core also enables the 7,200+ advisers currently using Engage to record a rationale at every step, documenting why each recommendation has been made, automatically creating a full, detailed and editable report, which can be saved and shared with clients.

A chronological timeline shows all the history with a client, providing an overview at a glance. This kind of evidencing documentation, along with the risk-rated fund documentation in the Engage Core toolkit, is invaluable when it comes to satisfying regulatory requirements in this age of increasing scrutiny.

A seamless process

Using an end-to-end financial planning software solution enables advisers to create, store and manage client information, goals and research all in one place.

They can create growth, income or protection goals for their clients, with each goal being able to have a different risk level. Multiple versions of research for each goal can then be created, so more than one option can be proposed to the client for discussion.

Following our latest update, Engage Core users can use our off-the-shelf integrations with back office systems (including Intelliflo and IRESS), or our standard API to develop new ones. Thanks to the integration with back office advisers can move seamlessly between one system and the next when using Engage Core. They can pull their client details from their back office into Engage Core, conduct their research and then push their recommendation(s) back to transact. This eliminates the need to re-key details, making the process faster, less prone to errors and more efficient.

Client segmentation

For advisers with their own CIP, and a wide variety of clients, finding the right financial planning tool that can be used with all of their client base can be a challenge.

Engage Core has the unique flexibility to adapt to an adviser’s CIP and differing client segments.

There is a choice of portfolio construction methods including: adviser-led model portfolios, risk rated multi-asset funds, risk rated DFM managed portfolios, risk-optimised single-asset or manual selection from the whole of market.

With our expert Insight team, Defaqto can also provide consultancy, across funds, products or platforms, to help you set up and maintain your panels.

About Defaqto: Specialists at your fingertips

Engage is backed up by our industry expertise with advisers receiving free training and support to use the system.

Our investment committee has over 215 years of experience within the financial services industry between them.

Members of our Funds and DFM team also sit on 3rd party investment Committees, sharing their insight and knowledge

Defaqto have been established for almost 25 years, and have 60 analysts spending 400 hours a day monitoring the market. We ensure that the information provided is accurate and up to date.

Defaqto analyse approximately 30,000 financial products and funds in the UK to help our clients to make better informed decisions. With 49 out of 100 top adviser companies already using Engage, get in touch today to find out more or to arrange a demo:

Telephone: 0808 1000 804 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information on Defaqto Engage go to:


Last modified on Friday, 15 June 2018 16:58
FINANCIAL PLANNING JOBS - Advertise your vacancy from £99 ex VAT
Reach 12,000+ professionals by advertising your vacancy with us. Set up an account and post your job the same day. Big savings for advertising 2 or more vacancies.
Special Offer: Use code 'FPJSaver10' on checkout to save on selected packages. Click for details: