FOS to freeze case fee at £750

The Financial Ombudsman Service is to freeze its individual case fee at £750 for a third year as its strives to reduce the financial strain of its services on regulated firms.

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FOS to raise maximum award to £415,000

 

The consumer complaints body the Financial Ombudsman Service is to increase its maximum compensation award from £375,000 to £415,00 from 1 April.

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Ombudsman consults on complaints data

The Financial Ombudsman Service has today launched a consultation on proposed amendments to the way it reports business-specific complaints data. 

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FOS uphold rate steady at 35% as complaints rise

The Financial Ombudsman Service’s uphold rate has remained steady at 35% despite a rise in new enquiries and complaints about financial products.

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