The Financial Ombudsman Service’s (FOS) quick complaints settlement initiative has seen £22m in redress secured for consumers.

In my last article I questioned just what is “fair and reasonable” when it comes to regulation. This was prompted by a recent FOS determination involving a complaint by a Mr T. against Rowanmoor Pensions.

The Financial Conduct Authority (FCA) is getting better at timely consumer interventions, chief executive Nikhil Rathi has told MPs during their probe into the British Steel Pensions Scheme (BSPS) scandal.

The FCA has barred a financial adviser indefinitely from carrying out regulated activities after 13 complaints to the Financial Ombudsman Scheme (FOS).