Former Which? exec to lead review into FOS

The Financial Ombudsman Service has enlisted former Which? executive director Richard Lloyd to head a review into FOS’s complaints handling.


2 firms lose FOS cases over unsuitable advice for SIPPs

Two firms have been told they must compensate clients after unsuitable advice relating to a SIPP.


FOS: complaints against advisers down 16%

The Financial Ombudsman Service (FOS) says complaints against advisers are down 16%.


FOS reveals independent probe after TV allegations

The Financial Ombudsman Service will appoint an independent person to lead an investigation into allegations aired in a TV documentary, it has revealed, while a committee of MPs said staff had laid bare tales of "low morale and dismay" about "poor culture".

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