FOS uphold rate steady at 35% as complaints rise

The Financial Ombudsman Service’s uphold rate has remained steady at 35% despite a rise in new enquiries and complaints about financial products.

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Ombudsman upholds lower percentage of complaints

The Financial Ombudsman Service’s complaint uphold rate dropped to 34% in the quarter between April and June, down from 37% in the second half of 2021.

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FOS to increase award limit by £20k to £375k

The Financial Ombudsman Service (FOS) has been given the go ahead by the FCA to increase its maximum compensation award to £375,000 from 1 April.

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FOS gets new jurisdiction over 'ambulance chasers'

The Financial Ombudsman Service has expanded its remit to include more small business and claims management companies, so called ‘ambulance chasers’.

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