Consumer satisfaction slips at FOS despite backlog cut
- Tuesday, 22 November 2022
- Articles
The Financial Ombudsman Service (FOS) has made headway in tackling its case backlog but has seen consumer satisfaction levels drop.
Read more...FOS set to shake up fees in major overhaul
- Thursday, 17 November 2022
- Articles
The Financial Ombudsman Service is to move ahead with plans to charge more for different types of cases in a major fee shake up.
Read more...Ombudsman upholds lower percentage of complaints
- Thursday, 22 September 2022
- Articles
The Financial Ombudsman Service’s complaint uphold rate dropped to 34% in the quarter between April and June, down from 37% in the second half of 2021.
Read more...Financial Ombudsman warns of investment scam surge
- Wednesday, 07 September 2022
- Articles
The Financial Ombudsman Service has issued a rare warning about a surge in investment scams over the past year, with half involving cryptocurrency cons.
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