FOS appoints deputy chief ombudsman and COO

The Financial Ombudsman Service (FOS) has appointed James Dipple-Johnstone as its new deputy chief ombudsman.

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Complaints about advisers to FOS fall

The number of new complaints logged with the Financial Ombudsman Service (FOS) fell 34% in 2021/22.

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FOS considers funding model shake-up

The Financial Ombudsman Service has proposed changes to its funding model to more accurately reflect the cost of individual cases.

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FOS engages mobile phone expert as new CEO 

The Financial Ombudsman Service has hired mobile phone customer service executive Abby Thomas to be its new CEO and Chief Ombudsman.

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