FOS data shows fall in number of upheld complaints

Complaints upheld against advisers slumped in the first six months of the year, the latest data from the Financial Ombudsman Service has revealed.

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FOS tells banks to avoid blaming fraud victims for scams

The Financial Ombudsman Service has told banks they should take into account the “evolution and sophistication” of frauds and scams – and not simply assume that their customers were “grossly negligent.”  

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Claire Trott: FOS complaints data - the real story

Here we are again looking at the annual review from the Financial Ombudsman Service of complaints they have received and dealt with in 2017-18.

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FOS data shows 37% surge in SIPP complaints

Complaints about SIPPs to the Financial Ombudsman rose by 37% over the past 12 months but complaints about IFAs fell steeply at the same time, according to FOS data released today.

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