Platform and SIPP provider AJ Bell has been ordered to pay £500 to a customer to compensate for loss of interest.

The Financial Ombudsman Service will appoint an independent person to lead an investigation into allegations aired in a TV documentary, it has revealed, while a committee of MPs said staff had laid bare tales of "low morale and dismay" about "poor culture".

An advice sector trade body wants an immediate independent review of past FOS cases, following allegations in a TV documentary.

The Financial Ombudsman Service has hit back over a Channel 4 documentary aired last night, saying it provided an “unfair impression” of the organisation.