Here we are again looking at the annual review from the Financial Ombudsman Service of complaints they have received and dealt with in 2017-18.

In the final report of its inquiry into pension freedom and choice, the Work and Pensions Committee calls for a simple package of measures to create better informed, more engaged pensions savers – and offer a default decumulation pathway to protect the less engaged.

There isn’t anything wrong with a defined benefit transfer for the right person at the right time for the right reasons, but it is a complex decision. So rightly, I believe, there is the advice requirement but this can cause issues for those that can’t afford to pay for advice.

FCA plans to ban contingent charging on pension transfers have been broadly welcomed by industry experts.