Consumer complaints contradict provider perceptions

UK financial services firms are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance.

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Ambulance chasers spur huge jump in SIPP complaints

Claims management companies and law firms are submitting two thirds of all SIPP complaints - double the percentage seen in the previous year, according to Financial Ombudsman Service (FOS) figures out today.

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New FCA data shows 5% drop in complaints

FCA figures have shown a fall in the number of complaints about regulated firms.

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FOS takes on more than 92,000 cases in Q3 2018/19

The Financial Ombudsman Service (FOS) has reported it took on close to 93,000 new complaints in the period October-December.

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