- Thursday, 17 October 2019
The FCA has revealed it received 4.29m complaints in the first half of 2019.Read more...
- Wednesday, 21 August 2019
The Financial Ombudsman Service (FOS) has received hundreds of complaints about the activities of claims management companies (CMCs) – so-called ‘ambulance chasers’.Read more...
- Monday, 22 July 2019
UK financial services firms are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance.Read more...