Financial complaints soar to over 6m - FCA

Complaints about regulated firms topped 6m in the second half of 2019, according to data published by the FCA today.

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FCA data shows 4.29m complaints for first half of 2019

The FCA has revealed it received 4.29m complaints in the first half of 2019.

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FOS receives hundreds of ‘ambulance chaser’ complaints

The Financial Ombudsman Service (FOS) has received hundreds of complaints about the activities of claims management companies (CMCs) – so-called ‘ambulance chasers’.

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Consumer complaints contradict provider perceptions

UK financial services firms are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance.

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