The Financial Ombudsman Service has published guidance on what it expects from financial advisers who are advising on defined benefit (DB) transfers as the number of complaints mounts.

FCA data showed an increase in the number of complaints about regulated firms, with more than four million complaints during the first half of 2018.

The Advertising Standards Authority has ruled against a pensions firm over an advertising letter it mailed out and said the content could have caused undue distress.

Complaints upheld against advisers slumped in the first six months of the year, the latest data from the Financial Ombudsman Service has revealed.