3 new members for Financial Services Consumer Panel

The independent Financial Services Consumer Panel, which advises the FCA, has announced three new members.

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Consumers value adviser honesty most, survey finds

Adviser honesty has been ranked the most important consideration for consumers, a new survey has found.

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Consumer complaints contradict provider perceptions

UK financial services firms are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance.

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Financial Services Consumer Panel calls for automatic upgrades

The Financial Services Consumer Panel has published new research which looks at the potential detriment for consumers of being trapped in poorly performing financial services products.

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