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FCA confirms DB transfer redress guidance review

The Financial Conduct Authority (FCA) has confirmed that it will start a periodic review of pension transfers redress guidance by the end of 2021.

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FCA revises pension transfer redress guidance

The FCA has issued new guidance today on how redress should be provided for pension transfer mistakes.

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FCA examines how to improve redress letters to consumers

Redress letters should use bullet points to highlight important parts and be followed up with reminders in order to receive maximum response. Read more...

PPI causes financial services redress to more than double to £2bn

Over £2.25bn was paid out by financial services firms in redress during the second half of 2011, mainly due to payment protection insurance, according to the  Financial Services Authority.

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