Competition watchdog says loyal consumers ‘exploited’ by firms

The Competition and Markets Authority (CMA) has said loyal consumers are being “exploited” by firms.

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Citizens Advice makes ‘super complaint’ on £4bn loyalty rip off

Citizens Advice, the consumer advice charity, has made a ‘super complaint’ to the Competition and Markets Authority about “excessive prices” it alleges cost ‘loyal and disengaged’ consumers £4bn a year.

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