Onboarding took advisers on average 15 hours per client.
The average financial advice firm has onboarded 13 new clients each week this year, up from 6 in 2024 and a rise of 116%, according to a new report.
Advisers are onboarding an average of 364 new clients a year, according to the report from back-office provider Intelliflo.
Firm have digitised almost half (43%) of their onboarding processes, in comparison to 10% in 2024.
However, advisers said they ideally wanted to digitise around 77% of their onboarding process to boost efficiency.
One in five (21%) advisers surveyed said they were looking to fully digitise their onboarding process. Onboarding (enrolling a new client) took advisers on average 15 hours per client.
Intelliflo’s Advice Efficiency 2025 report found that on average advisers spend 3.5 hours on fact finding per client, 2.6 hours on presenting recommendations to clients and 4.1 hours to implement financial plans.
Technology had made the biggest time saving with report writing. The advisers surveyed were saving 20 minutes per report using technology, equivalent to four hours per week.
Richard Wake, chief operating officer at Intelliflo, said: “Technology has become central to the advice journey and it’s incredible to see advice firms scaling their client base so significantly. But growth brings new challenges. Advisers want to go further, faster when it comes to digitisation.”
• Intelliflo surveyed 284 financial advisers between 20 March and 2 May.