FCA examines how to improve redress letters to consumers

Wednesday, 10 April 2013
Articles
FCA paper into consumer redress letters
Redress letters should use bullet points to highlight important parts and be followed up with reminders in order to receive maximum response. Read more...

PPI causes financial services redress to more than double to £2bn

Wednesday, 28 March 2012
Articles
Graph showing number of complaints received since 2006. Source: FSA

Over £2.25bn was paid out by financial services firms in redress during the second half of 2011, mainly due to payment protection insurance, according to the  Financial Services Authority.

Read more...

PPI redress totals almost £2bn in 2011, says FSA

Thursday, 23 February 2012
Articles
FSA HQ
Firms paid out £1.9bn in redress for payment protection insurance during 2011, according to the latest figures from the Financial Services Authority. Read more...
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