It was good to see the Guidance Consultation from the FCA on the fair treatment of vulnerable clients that has recently been published.

The Association of British Insurers (ABI) is urging firms to create a “vulnerability policy” by January for clients who may be at risk of poor financial outcomes due to age or other factors such as low literacy skills.

The Financial Conduct Authority is calling for better protection for vulnerable clients in a new ‘Approach to Consumers’ report published today.