Advisers struggle to discuss vulnerability with clients

A poll of Chartered Insurance Institute and Personal Finance Society members has revealed that the biggest barrier financial professionals face when trying to help consumers was being able to openly discuss vulnerability with them.


FCA publishes final guidance on vulnerable customers

The Financial Conduct Authority (FCA) today published its final guidance on its expectations for firms on the fair treatment of vulnerable customers.


1 in 4 adults hit financially by pandemic - FCA

The Coronavirus pandemic has left over a quarter of adults with low financial resilience, according to the latest Financial Lives survey from the Financial Conduct Authority (FCA).


FCA to toughen up protection for 24m vulnerable clients

The FCA is to consult on tougher rules to beef up protection for up to 24m vulnerable consumers.

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