- Tuesday, 01 March 2022
Make no mistake, the requirement to develop strategies which can recognise and appropriately service the needs of vulnerable customers is a big deal in financial services this year.Read more...
- Tuesday, 16 March 2021
A poll of Chartered Insurance Institute and Personal Finance Society members has revealed that the biggest barrier financial professionals face when trying to help consumers was being able to openly discuss vulnerability with them.Read more...
- Tuesday, 23 February 2021
The Financial Conduct Authority (FCA) today published its final guidance on its expectations for firms on the fair treatment of vulnerable customers.Read more...