The Financial Ombudsman Service opened 57,000 cases in the second quarter of 2026/27 as complaints about banking and payments, consumer credit, insurance, fraud and scams all ose.

The FCA board has appointed Liam Coleman as chair of the Financial Ombudsman Service, with the approval of the Treasury.

New measures have been announced today to streamline and modernise the Financial Ombudsman Service (FOS) following a joint consultation with the FCA.

The Financial Ombudsman Service says more complainants are going direct to its free complaints service rather than using professional representatives despite a rise in the number of cases.

Guildford alternative investment manager Prosper Capital LLP (FRN: 453007) went into creditors’ voluntary liquidation on 1 June.

The Financial Ombudsman Service has appointed Jenny Simmonds as permanent CEO and James Dipple-Johnstone as permanent Chief Ombudsman.

King Charles's King's Speech today has outlined widely expected reform of the Financial Ombudsman Service and a drive to cut regulatory red tape.

The Financial Ombudsman Service expects to receive complaints related to the FCA’s new Targeted Support regime - which launches on 6 April - in the 2026/27 financial year.

The Financial Ombudsman Service (FOS) is to return to its original role as a fast, impartial complaints body under landmark reforms announced today by the Treasury.

The Financial Ombudsman Service (FOS) has warned consumers to be wary of a growing number of financial scams after complaints to the FOS about scams and fraud topped 31,000 last year.

The Financial Ombudsman Service said today it expects to receive 188,000 cases in 2026/27, while resolving 245,000 cases.

The Government will continue to look into reforming ISAs to drive higher levels of investing in the economy, according to Chancellor Rachel Reeves.

Close to two thirds (61%) of complaints to the Financial Ombudsman Service about advisers are related to advice suitability, according to a new study.

Financial Planning network Rosemount Financial Solutions has accused the Financial Ombudsman Service of damaging advice firms by acting as a “quasi-regulator.”

The Financial Ombudsman Service will freeze its case fees at £650 for Financial Planner respondents for its 2025/26 year.

The Financial Ombudsman Service (FOS) is normally seen as a bastion of stability but this view has been rocked in the past week with the sudden and unexpected departure of CEO and Chief Ombudsman Abby Thomas.

The percentage of professional complaints about pensions and annuities to the Financial Ombudsman Service - including from claims management companies -  showed a surprise fall in the latest quarterly period, in marked contrast to a surge in professional complaints overall.