The Financial Ombudsman Service opened 57,000 cases in the second quarter of 2026/27 as complaints about banking and payments, consumer credit, insurance, fraud and scams all ose.

The Financial Ombudsman Service has ordered pension specialist adviser Harbour Rock Capital to compensate a former client due to ‘unsuitable’ pension transfer advice.

The Financial Ombudsman Service said today it expects to receive 188,000 cases in 2026/27, while resolving 245,000 cases.

The Treasury Select Committee has criticised the Financial Ombudsman Service for the way in which the departure of its former Chief Ombudsman and CEO Abby Thomas was handled.

Financial Planning network Rosemount Financial Solutions has accused the Financial Ombudsman Service of damaging advice firms by acting as a “quasi-regulator.”

The number of complaints received by the Financial Ombudsman Service climbed by more than 40% in the last three months of 2024.

Change management specialist Marc Harris has joined the Financial Ombudsman Service (FOS) as its new chief operating officer.

The Parliamentary Ombudsman has launched an investigation into State Pension underpayments to tens of thousands of married women.