The FCA is to look at how firms that advise on investments are doing enough to support bereaved customers in a new review.

The FCA has told banks and building societies they need to make “improvements” when it comes to dealing with customers affected by bereavement or registering a power of attorney.

The FCA has called on insurance firms to improve bereavement handling times and share best practice after it found it took up to 122 days to process a claim.