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  • Ombudsman deals with record 2.3m disputes

    Financial Ombudsman website
  • Most complained about firms revealed by the FCA

    FCA offices
  • Customer complaints changes to be made by regulator

    FCA building
  • FCA may ban firms from using premium rate lines for complaints

    Christopher Woolard, FCA director of policy, risk and research
  • Complaints fall by 7% but more grumbles on banking

    FCA's Christopher Woolard
  • Firm launches complaints handling service for advisers

    FOS offices - the service will deal with complaints to the ombudsman
  • Complaints: One day-targets and premium phone charges to be axed

    Christopher Woolard, director of strategy and competition at the FCA
  • Financial complaints fall by 1.4% but still top 2.1m

    Christopher Woolard, director of strategy and competition at the FCA
  • Ombudsman reports 23% increase in pension complaints

    FOS website
  • Sipps beat PPI to top FOS upheld complaints rate

    FOS building
  • Revealed: Top 5 most complained about advice firms

    FOS headquarters
  • Revealed: Which firms top the FCA complaints tables

  • Cost to run FOS set to rise by about £30million

  • Most complained about firms revealed by FOS

  • FOS: Which 20 firms were ruled against the most?

    FOS building
  • FCA complaints league tables show leading offenders

    FCA headquarters
  • FOS upheld almost 4 in 10 complaints on sales and advice

    FOS building
  • FOS sees 13% jump in new cases in first half

    Chief Ombudsman Caroline Wayman
  • Complaints rise to 3.32m in first half of 2017

    FCA's Christopher Woolard
  • Claire Trott: Why SIPP complaint numbers make my blood boil

    Claire Trott of Technical Connection
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