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  • VouchedFor names 2026 client service champions

    Several Financial Planning and wealth management companies have won 2026 Client Experience Awards from ratings firm VouchedFor which uses consumer reviews to rate advice firms.

  • Aberdeen shifts Wrap client service team from FNZ

    Around 200 client servicing staff will move to Aberdeen Adviser as the firm takes responsibility for client service for its Wrap platform back from FNZ.

  • L&G to add AI-powered customer service platform

    L&G is to launch an AI-powered customer service platform for its workplace savings, retail protection policy and annuities customers in a move which is claims will help advisers deliver better outcomes to their clients.

  • Adviser client satisfaction increasing says report

    Financial advisers are delivering greater value to their clients who are more satisfied as a result, according to a new report.

  • 8 in 10 clients prefer human to robot advice

    Younger clients were more likely to want to use social media to talk to their adviser
  • Quilter adds customer panel in response to Consumer Duty

    Jenny Davidson, commercial proposition director at Quilter

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