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  • FOS increases budget by over 18%

    FOS CEO Nausicaa Delfas

  • FOS pushes back complaints to firms

    FOS website

  • John Moret: The post-Carey risk of SIPP complaints surge

    John Moret

  • FOS quick settlement push sees £22m redress to consumers

    The Financial Ombudsman Service's HQ

  • FOS engages mobile phone expert as new CEO 

    Abby Thomas

  • FOS considers funding model shake-up

    Nausicaa Delfas, interim chief executive and chief ombudsman of the FOS

  • Complaints about advisers to FOS fall

    Nausicaa Delfas, interim chief executive and chief ombudsman of the FOS

  • FOS appoints deputy chief ombudsman and COO

    James Dipple-Johnstone

  • Financial Ombudsman warns of investment scam surge 

    Nausicaa Delfas of the FOS

  • Ombudsman upholds lower percentage of complaints

    The HQ building for the Financial Ombudsman Service

  • FOS set to shake up fees in major overhaul

    FOS HQ

  • Consumer satisfaction slips at FOS despite backlog cut

    Abby Thomas, chief ombudsman at the FOS, said the drop in consumer satisfaction scores was due to the ombudsman's prioritisation of older cases.

  • FOS productivity up 12% but levy rises 10%

    FOS HQ

  • FOS plans to freeze levy and case fees

    FOS CEO Abby Thomas

  • Baroness Manzoor reappointed as FOS chair

    Financial Ombudsman Service HQ

  • Ombudsman consults on complaints data

    Financial Ombudsman Service website

  • Pension and investment complaints fall by 8%

    FOS website

  • FOS to freeze case fee at £750

    FOS HQ in London

  • Regulators hail effectiveness of working together

    FOS website

  • FOS adviser complaints hold steady

    Abby Thomas, chief executive and chief ombudsman of the Financial Ombudsman Service

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