Clydesdale Bank has been handed the largest ever PPI related fine – leaving it having to cough up £20,678,300 for "serious failings" in its complaint handling processes. Read more...

Nearly half of complaints about ISAs dealt with by the Financial Ombudsman Service have been upheld since 2013.

The definition of what constitutes advice is still unclear and innovation in financial services is being stifled by a fear of being penalised for attempting something new, firms have told the FCA.