The FCA says complaints about financial services firms dipped by 1.4% in the second half of 2015 although it still topped 2.1m. It also says firms will be required to publish complaints data on their websites from next February.

A one-day target for finance firms to resolve customer complaints is to be abolished while premium rate charges will be banned. Read more...

A complaints investigation and handling service for financial advisers has been launched.

The latest complaints data published by the Financial Conduct Authority shows that financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014. Read more...