FCA may ban firms from using premium rate lines for complaints
- Friday, 12 December 2014
- Articles
Financial services firms could be barred from using premium rate telephone numbers for customers as part of a series of proposals from the FCA on changes to the rules on complaint handling and post-sale telephone calls.
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Customer complaints changes to be made by regulator
- Monday, 17 November 2014
- Articles
Changes to the way firms deal with consumer complaints look set to be made by the FCA after a thematic review.
Read more...Most complained about firms revealed by the FCA
- Thursday, 25 September 2014
- Articles
The FCA has revealed which firms it has received the most complaints about, with Barclays Bank topping the list for investment products.
Read more...Ombudsman deals with record 2.3m disputes
- Tuesday, 20 May 2014
- Articles
The Financial Ombudsman Service, the government-backed independent watchdog that aims to settle disputes between consumers and financial businesses, reported a record 2.3m disputes in the past 12 months - equivalent to 40,000 a week.
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