FSA issues guidance for firms contacting PPI victims

The Financial Services Authority wants firms to contact customers who were mis-sold payment protection insurance.

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Barclays tops Ombudsman complaints list for second half of 2011

Barclays was the most complained about firm during the second half of 2011, according to the Financial Ombudsman Service.

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Lloyds makes loss of £3.5bn in 2011 mainly due to PPI claims

Lloyds Banking Group posted a £3.5bn loss in 2011, its full year results show today.

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PPI redress totals almost £2bn in 2011, says FSA

Firms paid out £1.9bn in redress for payment protection insurance during 2011, according to the latest figures from the Financial Services Authority. Read more...
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