Complaints: One day-targets and premium phone charges to be axed

Thursday, 23 July 2015
Articles
Christopher Woolard, director of strategy and competition at the FCA

A one-day target for finance firms to resolve customer complaints is to be abolished while premium rate charges will be banned. Read more...

Firm launches complaints handling service for advisers

Friday, 24 April 2015
Articles
FOS offices - the service will deal with complaints to the ombudsman

A complaints investigation and handling service for financial advisers has been launched.

Read more...

Complaints fall by 7% but more grumbles on banking

Tuesday, 31 March 2015
Articles
FCA's Christopher Woolard

The latest complaints data published by the Financial Conduct Authority shows that financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014. Read more...

FCA may ban firms from using premium rate lines for complaints

Friday, 12 December 2014
Articles
Christopher Woolard, FCA director of policy, risk and research
Financial services firms could be barred from using premium rate telephone numbers for customers as part of a series of proposals from the FCA on changes to the rules on complaint handling and post-sale telephone calls. Read more...
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