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  • Consumer satisfaction slips at FOS despite backlog cut

    Abby Thomas, chief ombudsman at the FOS, said the drop in consumer satisfaction scores was due to the ombudsman's prioritisation of older cases.

  • FOS productivity up 12% but levy rises 10%

    FOS HQ

  • FOS plans to freeze levy and case fees

    FOS CEO Abby Thomas

  • Editor’s Comment: Rise in firm failures must stop

    Editor Kevin O'Donnell

  • Baroness Manzoor reappointed as FOS chair

    Financial Ombudsman Service HQ

  • FOS uphold rate steady at 35% as complaints rise

    FOS HQ

  • Ombudsman consults on complaints data

    Financial Ombudsman Service website

  • FOS to raise maximum award to £415,000

    FOS HQ in London

  • FOS to freeze case fee at £750

    FOS HQ in London

  • Regulators hail effectiveness of working together

    FOS website

  • FOS adviser complaints hold steady

    Abby Thomas, chief executive and chief ombudsman of the Financial Ombudsman Service

  • Scam complaints to Ombudsman rise by a fifth

    There was an increase in the numbers of complaints which contained the features of more than one scam.

  • FSCS opens probe into failed Surrey adviser firm

    FSCS website

  • FCA revokes permissions of Devon-based firm

    FCA sign

  • Editor’s Comment: A new pot of honey for PPI firms?

    Editor Kevin O'Donnell

  • FOS publishes plans to charge CMCs

    FOS website

  • BSPS cases set to decline in 2024 says FOS

    FOS Business Plans and Budget

  • Ombudsman expects 10% increase in cases

    Abby Thomas, chief ombudsman of the Financial Ombudsman Service

  • FOS rapped by ICO over poor response times

    FOS website

  • FOS warns complaints could soar to 210,000 this year

    FOS CEO Abby Thomas

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