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  • Feature: Flying teapots at the FOS

    Gregor Johnson

  • FOS receives 900 PPI complaints a day

    Table showing complaints received by FOS for Q1 2011. Source: FOS

  • Lloyds Banking Group tops FOS complaints list

    Lloyds Banking Group

  • FSA appoints new chairman for FOS

    Sir Nicholas Montagu

  • FSA says consumers keen to complain in 2011

  • FOS to increase free case number from three to 25

    Chief executive of FOS Natalie Ceeney

  • Claims management companies cause surge in FOS complaints

    Graph showing sources of complaints for FOS. Source: National Audit Office

  • Firms' subject to complaint could be identified by FOS

  • Barclays tops Ombudsman complaints list for second half of 2011

  • Financial Ombudsman Service confirms 2012/13 budget of £191m

    FOS chief executive Natalie Ceeney

  • FOS continues to receive complaints about poor approaches to risk

  • Complaints against advisers continue to fall says FOS

    Sectors which receive most complaints. Source: FOS

  • Ombudsman chief exec calls for banks to rebuild consumers’ trust

    Natalie Ceeney, chief executive of the Ombudsman

  • PPI redress reaches £5.4bn for consumers

    PPI redress since Jan 2011, source: FOS

  • Ombudsman reports 27% increase in complaints for latest period

    Natalie Ceeney, FOS chief executive and chief ombudsman

  • Adviser complaints rise to 35,000 in first half of 2012

    Total number of complaints since 2006

  • Ombudsman proposes to increase compulsory levy to £23m

    Natalie Ceeney, chief executive of FOS

  • FSA in talks with BBA on deadline for PPI claims

    FSA HQ

  • Lloyds TSB tops FOS list with over 45,000 new cases

    Lloyds TSB branch

  • Complaints to Financial Ombudsman double due to PPI

    Natalie Ceeney, chief executive of FOS

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