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  • Table showing complaints received by FOS for Q1 2011. Source: FOS

    FOS receives 900 PPI complaints a day

  • Lloyds Banking Group

    Lloyds Banking Group tops FOS complaints list

  • Sir Nicholas Montagu

    FSA appoints new chairman for FOS

  • FSA says consumers keen to complain in 2011

  • Chief executive of FOS Natalie Ceeney

    FOS to increase free case number from three to 25

  • Graph showing sources of complaints for FOS. Source: National Audit Office

    Claims management companies cause surge in FOS complaints

  • Firms' subject to complaint could be identified by FOS

  • Barclays tops Ombudsman complaints list for second half of 2011

  • FOS chief executive Natalie Ceeney

    Financial Ombudsman Service confirms 2012/13 budget of £191m

  • FOS continues to receive complaints about poor approaches to risk

  • Sectors which receive most complaints. Source: FOS

    Complaints against advisers continue to fall says FOS

  • Natalie Ceeney, chief executive of the Ombudsman

    Ombudsman chief exec calls for banks to rebuild consumers’ trust

  • PPI redress since Jan 2011, source: FOS

    PPI redress reaches £5.4bn for consumers

  • Natalie Ceeney, FOS chief executive and chief ombudsman

    Ombudsman reports 27% increase in complaints for latest period

  • Total number of complaints since 2006

    Adviser complaints rise to 35,000 in first half of 2012

  • Natalie Ceeney, chief executive of FOS

    Ombudsman proposes to increase compulsory levy to £23m

  • FSA HQ

    FSA in talks with BBA on deadline for PPI claims

  • Lloyds TSB branch

    Lloyds TSB tops FOS list with over 45,000 new cases

  • Natalie Ceeney, chief executive of FOS

    Complaints to Financial Ombudsman double due to PPI

  • Chief Ombudsman Natalie Ceeney

    FOS Chief Ombudsman Ceeney steps down after 4 years

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